Help & Advice
- When should I expect my order?
- What time should I expect my delivery?
- Can Superlec technically advise me on how to install a product?
- What if I am not in to accept delivery?
- What cable should I use?
- I cannot find a particular item on your website
- I have found the product cheaper elsewhere
- The picture is different to the product I have received
- I want to replace a smoke/CO alarm in my home but unsure what to replace it with?
- Do you fix or fit products?
- What size glands will I need for my cable?
- I have received a faulty product
- Is it Safe to shop online with you?
- My order has not arrived next working day
- What is your returns policy?
- I have received my order and there's an item missing or damaged
- I made an online account and I have forgotten my details
- Can I collect?
- Can I change the date of my delivery?
- I have a product under warranty which has developed a fault
- Can I add to an existing order?
- How can I pay for my order?
- When will the payment be taken?
- How do I know if my order has been placed?
- My payment has been declined?
- Why have I been charged a delivery surcharge?
- I paid for next working day delivery and have not received my parcel
- How do I cancel my order?
- Can I contact someone by live chat?
- When should I expect a refund?
- Can you deliver to anywhere in the world?