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What is your returns policy?

September 27th, 2016

You may return your goods if they are faulty, you ordered the wrong items, or there are parts missing within 14 days of receiving the goods. 

Please note that this does not apply to any "special items".   Special Items are any items which have been made to order, ordered in specifically if it is a none stock item or cut lengths of cable.  All parts of the order including the original packaging, any accessories, free gifts, instruction manuals and the item itself needs to be returned, undamaged and in a resaleable condition. 

Should you wish to return an item please contact us within 14 days of receiving your order. We then need to receive the goods back to our premises within 14 days of your initial contact to us. Any items that are deemed as “special” may incur a handling fee. The customer is responsible for the cost of returning the goods to us unless the return is due to a fault.

Please contact us on 01642 266013 for a returns number and please fill in the below form to return in the box - http://www.superlecdirect.com/downloads/RETURNS-FORM.pdf

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