We advise all customers to check their order before signing for goods – if the order is complete, sign as usual BUT if there’s any discrepancies with your order such as - missing or damaged items, please sign to reflect this as we will be unable to claim from the courier company. If you do not have time to check your order or the delivery driver is pressuring you to sign, please make sure you sign as unchecked.
Signing the order as complete when it either isn't or there's an item damaged can cause issues.
However, if the damage wasn't clear upon opening the box on an item, please email us as much information about your order as you can - including your order number and a picture if possible. We will contact you to discuss your options.
If you have signed for the items as unchecked and you were not contacted by a member of staff prior to delivery and upon opening your parcel there is a discrepancy with your order, they will be subjected to an investigation.