Delivery & Availability
DELIVERY & AVAILABILITY
COVID-19 DELIVERY INFORMATION
Superlec is operating as usual providing goods to key infrastructure projects around the UK. Due to the unusual high demand we are currently processing there may be delays in delivering some orders which is unfortunately out of our control
The current outbreak of COVID-19 is impacting many businesses. The transport networks have lot of backlog and delays which are increasing day by day. Suplerlec can not accept liability for delays during the current health crisis but will do all we can to mitigate delays when possible. We will keep customers updated but please contact a member of the Superlec Team if you have any specific queries.
CABLE FOR NI AND ROI MARKET
Please note: A limited range of products for the NI and ROI market will take 2/3 working days to be delivered to NI postcodes and 10/14 working days for delivery to England, Scotland and Wales postcodes as these products are only stocked at our Ireland branch and will require stock transferring over to a UK branch. If you would like this cable sooner, please contact us.
We have noted in each of the cable descriptions which cable will take longer for delivery.
SAME DAY DISPATCH
Order by 2:30pm on a working day (Monday-Friday) for next working day delivery to mainland UK postcodes. Please refer to our EXCLUSIONS LIST in order to see if your postcode is included. Order by 2:30pm on a working day (Monday-Friday). Due to unprecedented high demands at this time - this may be delayed.
Deliveries to remote locations (including Highlands or Island addresses) may take up to 2 days longer and incur a surcharge. Please refer to our EXCLUSIONS LIST in order to see if your postcode is included.
Due to current high demands, We will try to process and dispatch all orders placed over the weekend period (after 2.30pm Friday) on Monday where possible. But deliveries may be subject to delay and some orders will not be dispatched until Tuesday for Delivery on Wednesday.
On the rare occasion an item is not in stock, we will contact you with an approximate dispatch date which will allow you to make the decision of continuing with you order and waiting for the item to come into stock or cancel the order for a refund. If you do have other items on your order which are in stock, we will endeavour to dispatch the other products for next working day delivery.
Please note that some deliveries can take up to 5 working days to arrive.
In the event of adverse weather conditions which may interrupt the delivery schedule, we will contact you to keep you updated or to rearrange if that is more convenient for you.
Working day deliveries are Monday to Friday with the exception of public holidays.
ORDERS OVER 200KG
We aim to deliver orders over 200kg within 2/3 working days.
If you do require your order sooner, please call us and the Superlec team will source the stock from the closest branch.
DELIVERIES & SHIPPING RATES*
Please note, a working day is classed as Monday to Friday and does not include a Saturday or Sunday.
Orders under £50 will have various postage options for you to select depending on the weight and size of the items in the basket. Our postage prices are:
Royal Mail - £3.60. Shipped by Royal Mail and can be posted through a letter box. Please note that this option has recently increased from £1.95 due to an increase to us by the Royal Mail.
Standard Next Working Day - £5.87. Shipped by Courier and will arrive next working day (assuming the order is placed before 2:30pm. No deliveries will be made on a Saturday for standard next day delivery). This option is available for items weighing up to 31.5kg.
There are also premium services available should you require your items on a Saturday or before noon.
Orders over £50 (inc VAT, £41.66 ex VAT) are classed as free delivery and you will not be charged unless you would like to select a premium delivery option, there is an oversized item surcharge, or your postcode is classed as outside of Mainland UK. Please refer to our EXCLUSIONS LIST in order to see if your postcode is included.
*Due to unprecedented high demand during this time, there may be some issues with orders being despatched for next working day. We thank you for your patience
These items are too long or bulky to be delivered by our couriers using a standard service. Currently our courier will deliver Oversized Trunking and Conduits etc. to Mainland UK addresses, subject to a surcharge of £5.00 inc VAT. If your order is over £50.00 the initial charge of £5.87 will be waived and only the £5.00 surcharge will apply. Please note, if there is a surcharge applied for oversized goods, it will be one surcharge, of £5.00, per order, not per item.
INTERNATIONAL & OFFSHORE DELIVERIES
For shipping to international Countries please contact us for the current rates and delivery.
Republic of Ireland, Scottish Highlands, Isle of Scilly and the Channel Islands will carry a surcharge carriage cost which will be priced on application.
Should you place your order for delivery and it is outside of Mainland UK and a charge of £5.87 is applied (or £0.00 if it is over £50.00), a member of our sales team will contact you to provide you with an accurate delivery quote.
Please note, any orders that are classed as offshore as detailed above will be changed to a 2 day delivery service.
Any orders to be shipped outside of Mainland UK (Channel Islands, Northern Ireland, Scottish Highlands) that contain cable or an oversized item will need to have the carriage cost priced on application. If you try to process your order through our shopping cart, after entering your payment details you will be redirected to a contact web page. Give our sales team a call who will provide you with an accurate quote as the £5.87 or free delivery option will not stand. This is due to the charges passed onto us by our carriers for deliveries that aren't mainland England, Scotland and Wales. Please refer to our EXCLUSIONS LIST in order to see if your postcode is included.
If you have not received your order within 5 working days of your dispatch email please contact customer services and we will endeavour to locate your delivery for you.
If you are not in to receive your delivery and you do not contact us, the goods will be returned to us.
We may have to charge you for re-delivery, as we will be charged by our couriers.
ON RECEIPT OF DELIVERY
If possible please remember to check your order before signing for the goods.
If there's any discrepancies with your order such as - missing or damaged items, please sign to reflect by signing 'damaged' or 'missing' If possible.
If you do not have time to check your order or the delivery driver is pressuring you to sign, please sign for the delivery as 'unchecked'.
If someone else will be accepting the delivery on your behalf, please ask them to sign as 'unchecked'.
If you have added additional notes at the basket to leave the delivery in a safe place, we cannot be held responsible if the goods go missing or get damaged.
Need further help or advice with your order? Visit http://www.superlecdirect.com/help-advice/.
Prices are valid on all collections £30 or over. For a lower collection value or if you require any help or advice please use the LiveChat option or call 01642 266013 to be connected to one of our sales team who are always happy to help.