Alarm Systems Electrical Cables
Steel Wire Armoured Cables - BS5467 - PVC Steel Wire Armoured Cables - BS6724 - LSZH 6941AX/AB Single Core AWA Cables - PVC & LSZH 6491X HO7V-R Cables - BS EN 50525-2-3 - PVC 6491B HO7Z-R Cables - BS EN 50525-3-41 - LSZH NYY-J Cables - IEC60502-1 - PVC N2XH Cables - BS EN / IEC 60332-3-24 (c) - LSZH Bare Soft Drawn Copper Cables 6181Y Double Insulated Cables - BS6004 - PVC 6242 / 6243 Twin & Earth Cables - BS6004 - PVC 6181B Double Insulated Cables - BS7211 & BS8573 / IEC60502 - LSZH 6242 / 6243 Twin & Earth Cables - BS7211- LSZH 218*Y H03VV-F Flexible Cord 219*Y Flex Oval Cables - BS6500 318*Y Flex Cables - H05VV-F - PVC 3093 / 3094 Flex Cables - BS EN 50265 - PVC 318*B Flex Cables - HO5Z1Z1-F - LSZH Arctic Grade Flexible Cables - BS6004 - Table 44 Solar Cables - TUV Approved Fire Alarm & Security Cables - BS5839/BS7629 Fire Alarm & Security Cables - Enhanced - BS5839 / BS7629 6491F Single Core Fireproof Cables Fireproof Mains & Control Cables - LSZH Fireproof Mains Cables - LSZH Fireproof Mains & Control Cables - Enhanced - LSZH Fireproof Mains Cables - Enhanced - LSZH 318* Tough Rubber Flex Cords H07RN-F Flex Mains & Control Cables - EPR H07ZZ-F Flex Mains & Control Cables - LSZH TQ Flexible Cables - EPR / CSP Type 4 Coil End Lead Cable 0361TQ Welding Cable - BS638 Part 4 YY Control Cables - BS50525-2-11 - PVC YY Control Cables - BS50525-2-11 - LSZH SY Control Cables - BS50525-2-11 - PVC SY Control Cables - BS50525-2-11 - LSZH CY Control Cables - BS50525-2-11 - PVC CY Control Cables - BS50525-2-11 - LSZH BS8436 Protected Fixed Wiring Cable Tri Rated Cables - BS6231 2491B / 6701B Cables - LSZH NYMJ Cables NHXMHJ Cables Security Alarm Cables Belden Equivalent Cables UTP/FTP CAT5E/CAT6 Data Cables Internal Telephone Cables - BS4066 Coaxial Cables Bell Wire & Speaker Cables Defence Standard 61-12 Control Cables KNX Cables ENATS 09-6 Communications & Telephone Cables BS5308 Instrumentation Cables 6381Y DC Cables - PVC 6381B DC Cables - LSZH 6181X Mains & Cathodic Cables - BS7889/97 - PVC 6941X Armoured Cathodic Protection Cables - PVC Loop Detector Cable - BS6500 / BS6195 Steel Wire Armoured Cables - Aluminium - BS5467 - PVC DNO Concentric Cables - Split & Straight DNO Waveform Cable DNO 11KV Triplex Cable 11kV Armoured Mains Cable - Single Core - LSZH 11kV Armoured Mains Cable - 3 Core - PVC 11kV Armoured Mains Cable - 3 Core - LSZH 657*TQ Marine & Offshore Cables 658*TQ Marine & Offshore Cables
Cable Accessories & Components Cable Management Lamps & Lighting LED Heating & Hand Dryers Site Equipment Switchgear & Control Switches & Sockets Ventilation Fans & Ducting Wiring Accessories & Consumables
01642 266013
0800 652 9229
Order and Helpline open now
Prices Ex. VAT Prices Inc. VAT
Free Delivery On orders over £50 to UK mainland
postcodes. Click to see exceptions.
Place Your Order before 2.30pm for same day dispatch Mon-Fri
Open 8.30am-5pm Mon-Fri, 8am-12pm Sat
Click & Collect Available from our Middlesbrough depot Cable Size Calculator Step by step size selector
 

Help & Advice


Buying Guides


Technical Help


FAQs

When should I expect my order?

If your order was placed before 2pm the previous working day, you should expect your order the next working day. Unless you have been contacted by a member of staff or you live a remote location (including Highlands or Island addresses).

If you ordered before 2pm on a Friday and paid for a Saturday delivery – you should expect your delivery on Saturday. If you missed the 2pm cut off and still paid for a Saturday delivery – you should expect your order on Tuesday and the postage difference will be credited back to your account.

If you provided a mobile number or email address when you placed your order – the couriers will keep you up to date when you should expect your order.


What time should I expect my delivery?

If you haven’t paid for a premium delivery (before 12pm) you should expect your order at any point up to 6pm the next working day.

If you provided a mobile number or email address – the couriers will do their best to keep you up to date as to when you should expect your order.


Can Superlec provide technical advise on how to install a product?

Any technical information provided by members of staff is for advice purposes only.

We can only advise you to the best of our knowledge as we are not technically qualified as electricians or any other tradesmen.

If accuracy on which product to use, how and where to install it or any other technical information is required, it is recommended that you will need to contact the relevant qualified tradesperson for the job.


What if I am not in to accept delivery?

If you are not in to receive your order as you didn’t state this at point of sale – the courier will attempt to deliver 3 times, if they have failed to deliver after 3 times the items will be sent back to us and you will be charged you for re-delivery, as we will be charged by our couriers.

If you have put notes on the checkout to say you will not be in and to leave either in a safe place or with a neighbour – you are accepting responsibility of the delivery and if the items do go missing we cannot be held responsible.


What cable should I use?

Unfortunately, we cannot advise you on this as we are not technically qualified as electricians - It is recommended that you will need to contact the relevant qualified tradesperson for the job.


I cannot find a particular item on your website

If you cannot find a particular item on our website, give us a call on 01642 266013 and we will do our best to source the product for you.


I have found the product cheaper elsewhere

We check our prices on a weekly basis – however, if you find a product cheaper elsewhere online (excluding Ebay) - simply send us the link to the item on competitors website and we will do our best to beat that price.


Product image is different to the product I have received

We try to use the correct picture for the product when we can – however, dependent on the product - the manufacturer may not have sent us all images for the range.

The pictures on the website are for illustration purposes only and we advise customers to read the descriptions of the products.


I want to replace a smoke or CO alarm in my home, but I'm unsure which product to choose

If possible, send us an email with a picture of your current alarm and include as much information as you can about it, such as - model, brand and how it’s currently fitted and we will do our best to advise on which product will be compatible and suit your needs.


Do Superlec fit or fix products?

Unfortunately, no we don't.


What size glands will I need for my cable?

Most of our cable products will list required gland sizes as part of the product information.

If gland size information is not available for the cable you require, please call us on 01642 266013 and we will do our best to advise you.


I have received a faulty product

Please call us on 01642 266013.

Dependent on the product and how long you have had it, we may advise that you need to purchase a new product from the website. We will then collect the faulty product and send it directly to the manufacturer to get the item tested.

The outcome of this will determine what will happen next in regards to returning the item to you or issuing a refund to your account.


Is it safe to shop online with Superlec?

You can shop with us in confidence!

The website uses secure server software that encrypts your credit or debit card information to ensure your transaction with us is private and protected as it goes through the website. Every payment transaction processed is checked by our fraud control systems (Opayo, formerly known as Sagepay) to validate the authenticity and validity of the payment cards used, as well as indicators of possible fraudulent use.

If we have any problems, we will contact you before we process the order.


My order has not arrived next working day

If your order was placed the previous working day before 2.30pm and you do not live in a remote location, please call us on 01642 266013 and we will contact the courier company.


I made an online account and have forgotten my details

Unfortunately, we don't hold any information you used to set up your account with us for data protection purposes.

If you have lost the password, we advise that you use the 'Forgotten Password' function on the website.


Can I change the date of my delivery?

Yes you can!

Call on 01642 266013 or send an email to let us know when you would like your order to be delivered and we will organise this for you.


I have a product under warranty that has developed a fault

If your item has developed a fault and it's still within its warranty - call us on 01642 266013 to arrange a replacement.


Can I add to an existing order?

If you wish to add more items to your order, please call us at your earliest convenience to add the extra items.

If your item has already left the depot, you will have to pay the extra carriage cost if it's not over £50.


What is your returns policy?

You may return your goods if they are faulty, you ordered the wrong items, or there are parts missing within 14 days of receiving the goods.

Please note that this does not apply to any "special items". Special Items are any items which have been made to order, ordered in specifically if it is a none stock item or cut lengths of cable. All parts of the order including the original packaging, any accessories, free gifts, instruction manuals and the item itself needs to be returned, undamaged and in a resaleable condition.

Should you wish to return an item please contact us within 14 days of receiving your order. We then need to receive the goods back to our premises within 14 days of your initial contact to us. Any items that are deemed as “special” may incur a handling fee. The customer is responsible for the cost of returning the goods to us unless the return is due to a fault.

Please contact us on 01642 266013 for a returns number and please fill in our returns form to include in the box.

For more details, please read our full returns & exchange policy.


I have received my order but and item is missing or damaged

We advise all customers to check their order before signing for goods – if the order is complete, sign as usual BUT if there’s any discrepancies with your order such as - missing or damaged items, please sign to reflect this as we will be unable to claim from the courier company. If you do not have time to check your order or the delivery driver is pressuring you to sign, please make sure you sign as unchecked.

Signing the order as complete when it either isn't or there's an item damaged can cause issues.

However, if the damage wasn't clear upon opening the box on an item, please email us as much information about your order as you can - including your order number and a picture if possible. We will contact you to discuss your options.

If you have signed for the items as unchecked and you were not contacted by a member of staff prior to delivery and upon opening your parcel there is a discrepancy with your order, they will be subjected to an investigation.


Can I collect my order?

Yes, you can!

Give us a call on 01642 266013 and let us know you're collecting.

Visit our contact page for address details.

All orders for collection will need to be collected by the person whose name is on the order.

Please allow a minimum of an hour’s picking and packing time for all orders – For larger orders please call our sales line on 01642 266013 for an estimated lead time.

Also, one last thing! Please remember to bring photographic identification and the card you paid for the order with to allow our team to release your order.


How can I pay for my order?

You can pay online or over the phone with most major credit or debit cards, including MasterCard, Visa Credit Card, Visa Debit Card, Visa Electron and also Paypal (only available with orders placed online).

Please note that we will never ask you for your card details via emails or pop-ups, or for any purpose other than placing an order on superlecdirect.com.


When will payment be taken?

Once the order has been placed payment will be taken to ensure availability of the product with our suppliers.


How do I know if my order has been placed?

When we receive your online order, an order acknowledgement screen will appear, this includes an order reference number.

It's a good idea to print out this page so you can refer back to it, but we'll also email you to confirm we have your order.


My payment was declined

If your card was refused you can try resubmitting your order using a different card.

For details on why your card was refused, please contact your card issuer.


Why have I been charged a delivery surcharge?

You will be charged a surcharge if:


I paid for next working day and have not received my package

If you were not contacted by a member of the Superlec Team shortly after placing your order regarding any stock issues or you have not received any calling cards from the courier company - please contact us on 01642 266013 at your earliest convenience so we can investigate this.


How do I cancel my order?

If you have decided you do not want to continue with your order after placing it - contact us at your earliest convenience to cancel your order.

You can contact us on 01642 266013, email or live chat.


Can I contact Superlec via LiveChat?

Yes you can! Livechat is operated during working hours (8:30am - 5pm).

Click on the blue box in the bottom right hand corner to either chat with us or, leave a message and we will respond as soon as we can.


When should I expect a refund?

Any refunds issued can take up to 30 days for the customer to receive.


Can you deliver to anywhere in the world?

Yes we can, please either call us on +44 01642 266013 or email us via info@superlecdirect.com with what you would like to order and your delivery address. Providing us with this information will allow us to provide you with a delivery cost.


Export Deliveries

Where will my goods be delivered to?

We will ask you to provide a delivery address that you would like the goods delivering too - this can be either a specific delivery address, seaport or airport.


When will my goods be delivered?

It will depend on where in the world you would like them delivering to and the weight of your order.

Please email us over all details such as - all the products you would like to order and the delivery address. This will allow us to provide you with an accurate delivery quote.


How can I pay for my goods?

For international deliveries, you will need to pay for you order via bank transfer.


I live in the UK and want my order to be delivered overseas - do I have to pay VAT?

If you are a registered company and can provide us with a VAT number, we can quote without VAT.

If you cannot provide us with a VAT number, you will have to pay VAT.